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100 Night Comfort Exchange
In order for this guarantee to become effective, there are certain conditions that we ask you to accept.
Do not sign the document unless a Sleep specialist has taken you through it.
Our policies are designed to ensure fairness and clarity for all concerned.
This Guarantee is not automatic and is offered at various times throughout the year
The following is important to note:
1. You must have slept on the mattress for a minimum of ten (20) nights before requesting an exchange. We encourage this since adjusting to your new mattress can take a while.
2. You are required to purchase a Mattress Protector, from the Bed Centre, which must be used on the mattress at all times.
3. We understand that the mattress to be exchanged has been used, so some wear and tear is acceptable. One of our Managers will make an appointment with you to
view the mattress and determine that it is not severely damaged or heavily soiled. Should this be the case, the mattress cannot be exchanged.
4. We will arrange a replacement mattress of equivalent size and value with the option of a different feel or a chance to upgrade by simply paying in the difference on the Standard Selling Price. No refunds are possible.
5. The Comfort Guarantee is valid for the mattress only and does not extend to the bed base.
6. The Guarantee is only valid for one mattress exchange per customer.
7. Should you elect to make an exchange, you will be liable for the Delivery Charges incurred for both the collection and the delivery of the new mattress.
Thank you for your business and for allowing us to be of service to you.