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20 Night Comfort Exchange
Our policy is designed to ensure fairness and clarity for all concerned. VALID FOR ONLINE PURCHASES ONLY.
The following is important to note:
- You must have slept on the mattress for a minimum of ten (10) nights before requesting an exchange. We encourage this since adjusting to your new mattress can take a while.
- You are required to purchase a new Mattress Protector with your mattress, from The Bed Centre, which must always be used on the mattress.
- The mattress must be in good condition (not marked, damaged, or soiled in any way)
- We will arrange a replacement mattress of equivalent size and value with the option of a different feel or a chance to upgrade by simply paying in the difference on the Standard Selling Price. No refunds are possible.
- The Comfort Guarantee is valid for the mattress only and does not extend to the bed base.
- The Guarantee is only valid for one mattress exchange per customer.
- The Guarantee is not valid on clearance stock, display models, custom orders (e.g. special sizes, which includes extra length & super king).
- Should you elect to make an exchange; you will be liable for the Delivery Charges incurred for both the collection and the delivery of the new mattress.
- Valid within our Standard Delivery Areas only for Cape Town, Johannesburg, Pretoria and Port Elizabeth.
Thank you for your business and for allowing us to be of service to you.